Last updated: July 17, 2026
This Refund Policy applies to Ryzo Sheets Pro subscriptions, operated by getryzo. Our goal is that you never pay for something you didn't get value from — that's why every Pro subscription starts with a free trial.
Every new Pro subscription includes a 14-day free trial. You are not charged until day 15, and you can cancel at any point during the trial at no cost. We encourage you to use the trial to make sure Ryzo Sheets Pro is right for you before you're billed.
If you are not satisfied after your first payment, you can request a full refund of that payment within 14 days of being charged. This applies to your first monthly or yearly payment on a new subscription.
Subscription renewals are generally non-refundable. You can cancel your subscription at any time before your renewal date, and you will keep Pro access until the end of the period you've already paid for. We recommend cancelling at least 24 hours before your renewal date to avoid an unwanted charge.
We will always refund payments that result from a billing error on our side, including duplicate charges and charges made after a confirmed cancellation.
Email feedback@getryzo.com from the email address linked to your Ryzo Sheets account, and include the date and amount of the charge. We aim to respond to all refund requests within 2 business days.
Once a refund is approved, it is issued immediately on our side. Depending on your bank or card issuer, it can take 5–10 business days for the money to appear in your account.
Nothing in this policy limits any refund or other rights you have under applicable law. Where local consumer protection law entitles you to a refund beyond what is described here, that law prevails.
For any questions about this policy or a specific charge, contact us at feedback@getryzo.com.